Grateful and Thankful: A Thanksgiving Message for Our Friends, Partners, and Customers

From Hal Brooks, CEO of HaystackID

The last year has been one of challenge and change for everyone. From the challenge of managing personal and professional relationships to the collective change in workplaces and workspaces that has influenced how we communicate and conduct business, we have endured and emerged stronger yet more grateful than ever. At HaystackID, we also have had an opportunity to develop a deeper appreciation for those we serve and those who help us serve. For that opportunity, we are truly thankful.

As CEO of HaystackID, I hope our team’s gratitude for our friends, partners, and customers is evident in all we do. I also hope we take the time to acknowledge that gratitude to others this holiday season and ensure we have a spirit of thankfulness in word and deed.

I have regularly shared the customer commitments listed below during this time of year. These commitments represent our heartfelt dedication and intentional commitment to each individual touched by HaystackID. I share them again this holiday season as they remain just as important and relevant as ever. Through our continuing focus on these areas of commitment, we hope to show how truly thankful we are for the opportunity to work with and for you as our friends, partners, and customers.

From our family to yours and from me to you, I wish you a healthy and hopeful Thanksgiving.

Hal Brooks

Eleven Customer Commitments

+ Attention: Observant consideration. We are committed to not only addressing what you are asking for but to applying our experience to help you consider what you might need (or not need).

+ Acceptance: Favorable reception. We are committed to accepting you as a partner in developing and delivering our services and not just as a requestor.

+ Appreciation: Expressed gratitude. We are committed to sharing our thankfulness for being considered a provider who can help you solve a problem through action.

+ Affirmation: Positive judgment. We are committed to providing validation of your requests and decisions when we agree and providing you constructive/instructive feedback for consideration when we are not in agreement with you.

+ Affection: Strong fondness. We are committed to genuinely holding your best interests as our highest priority.

+ Comfort: Lessening severity. We are committed to communicating and setting expectations in a manner that keeps you apprised of project status to ensure no surprises.

+ Encouragement: Helpful support. We are committed to being easy to work with and helping you feel positive when communicating with us.

+ Respect: Deferential regard. We are committed to understanding that ultimately you are in charge of your decisions and that our responsibility to help you with such choices is not to be taken lightly.

+ Security: Freedom from risk. We are committed to eliminating risk for you at every point while still meeting your needs.

+ Support: Tolerant endurance. We are committed to supporting you by focusing on the desired result instead of the immediate request or response.

+ Understanding: Compassionate comprehension. We are committed to seeking to understand what you are saying and to understand the context of your requirement.

About HaystackID®

HaystackID is a specialized eDiscovery services firm that supports law firms and corporate legal departments through its HaystackID Discovery Intelligence, HaystackID Core, and HaystackID Global Advisory offerings. In addition to increased offerings, HaystackID has expanded with five investments since 2018. Repeatedly recognized as a trusted service provider by prestigious publishers such as Chambers, IDC MarketScape, and The National Law Journal, HaystackID implements innovative cyber discovery services, enterprise solutions, and legal discovery offerings to leading companies across North America and Europe, all while providing best-in-class customer service and prioritizing security, privacy, and integrity. For more information about its suite of services, including programs and solutions for unique legal enterprise needs, please visit