Going Beyond the Ask to Deliver Exceptional Client Service: #DataUnmasked ACEDS Expert Discussion with HaystackID’s Kristin Lindsey (November 21, 2024)
Going Beyond the Ask to Deliver Exceptional Client Service: #DataUnmasked ACEDS Expert Discussion with HaystackID’s Kristin Lindsey (November 21, 2024)
By HaystackID Staff
Anticipating client needs has become a cornerstone of exceptional service—and few know this better than Kristin Lindsey, HaystackID’s VP of Client Services. With years of experience in roles like product management and solutions architecture, Lindsey has refined her approach to client service, which is both proactive and deeply personalized. During the upcoming ACEDS #DataUnmasked livestream, Lindsey will sit down with host Michael Quartararo to discuss how she meets evolving client demands and keeps HaystackID at the forefront of client service in a complex landscape.
Lindsey will also highlight her involvement in the HaystackID® Armed Forces Empowerment Program, an initiative supporting veterans and military spouses entering the legal tech community. She’ll discuss how their unique skills bring fresh perspectives and adaptability, benefiting HaystackID and the broader industry. Don’t miss this opportunity to gain insights into Lindsey’s strategies for advancing client service, mentorship, and innovative solutions at HaystackID, and learn how these efforts are setting new standards in legal technology.
+ Date: Thursday, November 21, 2024
+ Time: 11:00 AM EST / 10:00 AM CST
+ Livecast Viewing Streams*
*Also available for recorded post-live viewing.
Explore Our Digital World with #DataUnmasked
With #DataUnmasked, ACEDS, and HaystackID invite you to embark on an enlightening journey through the intricate maze of data. Our diverse discussions encompass relevant, real-time subjects ranging from the complexities of international eDiscovery to privacy and cybersecurity considerations for cross-border data transfers.
Join us each month as we peel back the layers of complexity and ‘unmask’ the world of data in our #DataUnmasked live stream.
Expert Panelists
+ Kristin Lindsey— Vice President of Client Services, HaystackID
Kristin Lindsey joined HaystackID as the Vice President of Client Services in early 2022. Kristin manages the HaystackID Client Services division, a group comprised of PODs of project managers, technologists, and attorneys facilitating the day-to-day client-facing support of HaystackID’s eDiscovery matters. In response to complex workflows required by large and multifaceted client matters, she designs and implements bespoke workflows, processes, and procedures for global law firms and large corporate clients. In addition, Kristin directly supervises a group of HaystackID’s Client Services Directors, the POD leaders administering and operating their PODs of project managers assigned to support HaystackID clients. Prior to joining HaystackID, Kristin served as a Solutions Architect at Lighthouse, where she partnered with Sales to drive new business, conducted proof of concept engagements for emerging technologies and custom client solutions, and collaborated cross-functionally to achieve matter and client-level successes during the critical client onboarding and implementation phases of new engagements. Since 2004, Kristin has managed a broad range of eDiscovery projects and supervised a matrix of project managers and support teams engaged in client eDiscovery matters. She specialized in managing complex litigations including, but not limited to, Hart Scott Rodino Second Requests, multidistrict litigation and class actions, and fast-moving, high-profile government investigations.
+ Host: Michael Quartararo — President, ACEDS & Professional Development, ACEDS
As the president of ACEDS, Mike leads the organization and is responsible for the overall administrative and operational oversight of the organization, including program development, training and professional development, and strategic partnerships. Considered among the top legal technologists in the US, he has spent the last 20 years leveraging the power of technology to meet the current and emerging needs of organizations throughout the legal community. He is also the author of the 2016 book Project Management in Electronic Discovery and has been successfully consulting in information governance, e-discovery, project management and legal technology for all of his career, including 10-year stints at both Skadden Arps Slate Meagher & Flom LLP and Stroock & Stroock & Lavan LLP. For much of his career Mike has been training and educating lawyers and other legal professionals in the benefits of technology to the legal profession. A graduate of the State University of New York, he is a certified Project Management Professional (PMP) and a Certified E-Discovery Specialist (CEDS). He frequently speaks and writes on e-discovery, legal operations, project management and technology topics. Mike is an avid foodie and enjoys cooking and reading when he isn’t focused on developing new policy initiatives and educational offerings.
About HaystackID®
HaystackID solves complex data challenges related to legal, compliance, regulatory, and cyber events. Core offerings include Global Advisory, Data Discovery Intelligence, HaystackID Core® Platform, and AI-enhanced Global Managed Review powered by its proprietary platform, ReviewRight®. Repeatedly recognized as one of the world’s most trusted legal industry providers by prestigious publishers such as Chambers, Gartner, IDC, and Legaltech News, HaystackID implements innovative cyber discovery, enterprise solutions, and legal and compliance offerings to leading companies and legal practices around the world. HaystackID offers highly curated and customized offerings while prioritizing security, privacy, and integrity. For more information about how HaystackID can help solve unique legal enterprise needs, please visit HaystackID.com.
Assisted by GAI and LLM technologies.
Source: HaystackID