Mo’ data, mo’ problems

The discussion around enterprise mobility, cloud computing and the burden of managing big data will be the key storylines for executives, analysts and the corporate IT vendor community in 2013. Those storylines were certainly the main themes coming out of the Gartner Symposium/ITxpo a few weeks ago for the 9,000+ executive attendees in Orlando. Corporations are taking a serious look at big data and what is expected to be a $3.7 trillion dollar industry in 2013 alone.

Fiscal Cliff or No Fiscal Cliff, There’s a New C-Suite in Town;

If you think the Fiscal Cliff is an ominous warning and if you’re an “undecided” college student, you may want to forgo the Liberal Arts degree (full disclosure I have a Liberal Arts degree) and focus your studies on Computer Science. According to Gartner, “by 2015, 4.4 million IT jobs globally will be created to support big data, generating 1.9 million IT jobs in the United States alone. Big data creates a new layer in the economy which is all about information, turning information, or data, into revenue.”
Not only is the IT industry trying to backfill senior level IT jobs with an overall lack of industry talent, corporations are also carving out a new C-Level executive position called the Chief Digital Officer. Network World reported that “the role of a Chief Digital Officer as part of the business unit leadership, will become a new seat at the executive table. Gartner predicts that by 2015, 25% of organizations will have a Chief Digital Officer.” Further, organizations will create the Chief Digital Officer to man the gates where the enterprise meets the customer – where digital business strategy and revenue collide.

Most Exciting and Strategic Role or a Whole New Slew of Responsibility?

Presumably, the new Chief Digital Officer will also have some responsibility pertaining to internal eDiscovery issues and management. As social media becomes more prevalent in corporations and more and more social media eDiscovery instances occur, it would make sense that the Chief Digital Officer would have some oversight of eDiscovery issues. In most corporations today, no one really owns the eDiscovery problem. It’s completely siloed. Sometimes in-house counsel is spearheading an initiative, sometimes it’s the Chief Security Officer or the Chief Technology Officer, and other times it’s the incident response teams or left to outside counsel. Corporate ownership of eDiscovery is still being defined in the marketplace, intensifying the problems with big data and overall eDiscovery expenses.

Don’t Go It Alone

The key is finding an eDsicovery solutions provider that takes a highly consultative approach to the processes, cultivates a strong professional relationship with its clients and offers flexible eDiscovery managed services.
Further, always look for a service provider that can leverage the most advanced tools and software, not one that constantly glorifies one such solution. Who knows, eDiscovery managed service providers could become the Chief Digital Officer’s new BFF.