ACEDS #DataUnmasked | Kristin Lindsey on CoreFlex: Turning Service Vision into Repeatable, Measurable Client Outcomes (October 30, 2025)
ACEDS #DataUnmasked | Kristin Lindsey on CoreFlex: Turning Service Vision into Repeatable, Measurable Client Outcomes (October 30, 2025)
By HaystackID Staff
ACEDS #DataUnmasked series features an expert conversation with Kristin Lindsey, Vice President of Client Services at HaystackID®. The discussion centers on how a modern client-service organization translates strategic vision into predictable outcomes, using HaystackID’s CoreFlex—an automation-first, cloud-native interface that unifies matter management, access controls, workflows, and reporting—alongside disciplined service practices. The interview highlights how CoreFlex supports both self-service and full-service legal discovery, enabling teams to scale, control costs, and maintain compliance while preserving transparency and accountability. For cybersecurity, information governance, and eDiscovery professionals, the program offers a clear view into service design choices that improve quality, accelerate onboarding, and reduce variance across teams and matters. It further addresses how mechanisms such as voice of the customer, POD team structures, and analytics-driven playbooks strengthen review operations and incident readiness. By connecting technology capabilities with service governance, the session provides actionable perspective on improving client experience, operational efficiency, and measurable value in high-stakes matters.
+ Date: Thursday, October 30, 2025
+ Time: 11:00 AM EDT / 10:00 AM CDT
+ Livecast Viewing Streams*
*Also available for recorded post-live viewing.
Explore Our Digital World with #DataUnmasked
With #DataUnmasked, ACEDS, and HaystackID invite you to embark on an enlightening journey through the intricate maze of data. Our diverse discussions encompass relevant, real-time subjects ranging from the complexities of international eDiscovery to privacy and cybersecurity considerations for cross-border data transfers.
Join us each month as we peel back the layers of complexity and ‘unmask’ the world of data in our #DataUnmasked live stream.
Expert Panelists
+ Kristin Lindsey— Vice President of Client Services, HaystackID
Kristin Lindsey joined HaystackID as the Vice President of Client Services in early 2022. Kristin manages the HaystackID Client Services division, a group comprised of PODs of project managers, technologists, and attorneys facilitating the day-to-day client-facing support of HaystackID’s eDiscovery matters. In response to complex workflows required by large and multifaceted client matters, she designs and implements bespoke workflows, processes, and procedures for global law firms and large corporate clients. In addition, Kristin directly supervises a group of HaystackID’s Client Services Directors, the POD leaders administering and operating their PODs of project managers assigned to support HaystackID clients. Prior to joining HaystackID, Kristin served as a Solutions Architect at Lighthouse, where she partnered with Sales to drive new business, conducted proof of concept engagements for emerging technologies and custom client solutions, and collaborated cross-functionally to achieve matter and client-level successes during the critical client onboarding and implementation phases of new engagements. Since 2004, Kristin has managed a broad range of eDiscovery projects and supervised a matrix of project managers and support teams engaged in client eDiscovery matters. She specialized in managing complex litigations including, but not limited to, Hart Scott Rodino Second Requests, multidistrict litigation and class actions, and fast-moving, high-profile government investigations.
+ Host: Michael Quartararo — President, ACEDS & Professional Development, ACEDS
As the president of ACEDS, Mike leads the organization and is responsible for the overall administrative and operational oversight of the organization, including program development, training and professional development, and strategic partnerships. Considered among the top legal technologists in the US, he has spent the last 20 years leveraging the power of technology to meet the current and emerging needs of organizations throughout the legal community. He is also the author of the 2016 book Project Management in Electronic Discovery and has been successfully consulting in information governance, e-discovery, project management and legal technology for all of his career, including 10-year stints at both Skadden Arps Slate Meagher & Flom LLP and Stroock & Stroock & Lavan LLP. For much of his career Mike has been training and educating lawyers and other legal professionals in the benefits of technology to the legal profession. A graduate of the State University of New York, he is a certified Project Management Professional (PMP) and a Certified E-Discovery Specialist (CEDS). He frequently speaks and writes on e-discovery, legal operations, project management and technology topics. Mike is an avid foodie and enjoys cooking and reading when he isn’t focused on developing new policy initiatives and educational offerings.
About HaystackID®
HaystackID® solves complex data challenges related to legal, compliance, regulatory, and cyber requirements. Core offerings include Global Advisory, Cybersecurity, Core Intelligence AI™, and ReviewRight® Global Managed Review, supported by its unified CoreFlex™ service interface. Recognized globally by industry leaders, including Chambers, Gartner, IDC, and Legaltech News, HaystackID helps corporations and legal practices manage data gravity, where information demands action, and workflow gravity, where critical requirements demand coordinated expertise, delivering innovative solutions with a continual focus on security, privacy, and integrity. Learn more at HaystackID.com.
Assisted by GAI and LLM technologies.
Source: HaystackID