The Best of Both Worlds: How HaystackID’s Data Automation Team Delivers Tailored Solutions at Scale
Editor’s Note: This article highlights industry veteran Ryan Best’s impressive career in legal technology and his deep expertise in data automation. With more than two decades of industry experience, Best has witnessed the evolution of data automation from a niche tool to an indispensable resource for legal professionals. His strategic approach to automation and focus on solving client challenges led him to join HaystackID as Senior Director of Data Automation. Best brings his unique perspective to further enhance how HaystackID delivers tailored solutions that meet client needs, even as the company scales. His addition to the team reinforces HaystackID’s commitment to using the same technology our clients rely on to drive efficiencies and improve outcomes.
The Best of Both Worlds: How HaystackID’s Data Automation Team Delivers Tailored Solutions at Scale
By HaystackID Staff
With a legal tech career spanning more than 20 years, Ryan Best is no stranger to the challenges and intricacies of data automation. Best has seen firsthand how data automation has evolved from a niche tool to a necessity for legal professionals, enabling them to streamline operations and focus on high-impact work that drives real value.
Data automation is an intricate craft that goes beyond simply implementing technology solutions—it requires a deep understanding of the specific challenges clients face and demands a thoughtful approach to problem-solving, innovation in solution design, and the foresight to integrate automation in ways that enhance every aspect of the workflow.
With his extensive experience in data automation, Best recognized that this nuanced approach is the key to delivering meaningful client value, which is precisely what motivated him to recently join HaystackID as a Senior Director of Data Automation.
In an interview with HaystackID’s Marketing Team, Best said, “I’ve seen firsthand how automation can add immeasurable value, from reducing errors to increasing the speed and efficiency of workflows. The opportunity to join HaystackID, where there is a clear vision for using automation to deliver tailored solutions, was a major factor in my decision to join the team.”
“Ryan strives to deliver white-glove service and is a firm believer in the potential for automation to add value in bespoke ways,” said HaystackID’s VP of Data Operations and Automation, Dean Anderson. “His track record in driving client success and optimizing workflows makes him a valuable addition to our team.”
Walking in Our Clients’ Shoes (and Vice Versa): Leveraging the Same Tools for Success
At HaystackID, our Data Automation services aim to arm the legal tech industry with tailored, innovative solutions and unparalleled client experiences. The backbone of our success? HaystackID Core®, our discovery management platform that integrates software, platform, and infrastructure services to deliver discovery intelligence. Like our clients, we use Core’s automation capabilities to improve our work. Using the same technology gives us a keen understanding of their day-to-day experience, allowing us to uplevel our work and see how automation can drive efficiencies with everything from data processing to automated billing.
“Data automation is a key facet of the HaystackID offering, and my job is to enhance it in every way—both internally and externally—by automating the Core product,” said Best. “From data acquisition to data transfer to operations, our Data Automation team is involved. We aim to bring consistency and efficiency while minimizing manual intervention.”
Expanding, But Staying Nimble: Customization at Any Scale
While many companies sacrifice customization as they scale, HaystackID has taken a different approach. We remain acutely focused on delivering tailored solutions that meet each client’s unique needs, even as we expand. This ability to grow without compromising on personalization was a significant factor in Ryan Best’s decision to join the team.
“We have a philosophy at HaystackID that makes this possible,” said HaystackID’s Executive Vice President of Operations, Todd Haley. “Even as we scale, we ensure that we can still customize our solutions for each client—no matter how big we get.”
Best noted that customers who understand a product like Core seek additional customizations based on their nuanced challenges and needs.
“That’s where automation shows its value, and our goal is to deliver whatever output the customer wants in a repeatable fashion,” said Best. “We’re pushing the boundaries of what’s possible.”
HaystackID’s approach to automation doesn’t stop at internal processes and standard solutions—it extends to how we empower clients with flexibility and control. A standout feature of HaystackID’s Core platform is its ability to adapt to each client’s preferred working style, offering seamless transitions between self-service and full-service capabilities. Whether clients want a hands-on approach or require full support from our team, Core’s robust suite of software, platform, and infrastructure services ensures they have what they need to handle complex eDiscovery matters.
“Data complexity can make even small matters difficult to manage, which is why automation is critical,” explained Haley. “HaystackID’s project teams support a seamless transition between self-service and full-service, which is unique in the market. Ryan’s addition to the team will ensure we continue to uplevel how we deliver these capabilities to clients.”
Driving Client Success with a Personalized Approach
HaystackID’s dedication to innovation, flexibility, and automation is more than just improving internal efficiencies—it’s about enhancing client experiences and ensuring each client can leverage the power of automation on their own terms. By using the same tools as clients, developing deep knowledge of workflows, and ensuring our solutions remain scalable and adaptable, we’re able to provide a truly customized service that evolves as clients’ needs change.
Automation isn’t just about technology; it’s about transforming how clients experience discovery, making every process more efficient and every solution more meaningful. With a steadfast commitment to innovation and client satisfaction, we are poised to push the boundaries of what’s possible in legal tech and deliver value at every stage.
About HaystackID®
HaystackID® specializes in solving complex data challenges related to legal, compliance, regulatory, and cyber events. Core offerings include Global Advisory, Data Discovery Intelligence, the HaystackID Core® Platform, and AI-enhanced Global Managed Review powered by ReviewRight®. Recognized globally by industry leaders like Chambers, Gartner, IDC, and Legaltech News, HaystackID prioritizes security, privacy, and integrity in its innovative solutions for leading companies and legal practices worldwide.
Assisted by GAI and LLM technologies.
SOURCE: HaystackID