Exploring Excellence with HaystackID: Adam Rubinger
Editor’s Note: As part of HaystackID’s series spotlighting experts in legal tech, this article spotlights Adam Rubinger, HaystackID’s Chief Client Experience Officer, whose career path exemplifies the blend of legal understanding and technological innovation. Adam’s journey from law school graduate to industry pioneer highlights the value of critical thinking and practical experience in driving progress in legal technology. Adam’s leadership style, focused on empowering his team and fostering a culture of collaboration, has set new standards in client service. We invite you to read his story and gain insights from his experiences, including how his innovative strategies and a corporate portfolio-based approach revolutionized efficiency and cost-effectiveness in discovery management.
By HaystackID Staff
In legal technology and client services, few names resonate as strongly as Adam Rubinger. As the Chief Client Experience Officer at HaystackID, his journey from a tech-savvy law school graduate to an industry leader showcases a unique blend of innovation, critical thinking, and dedication to client service.
After graduating from Mitchell Hamline School of Law in St. Paul, Minnesota, Adam chose an unconventional path. Instead of pursuing a traditional legal career, he founded EDSS, Inc. in 1996, a scanning and coding technology services company focusing on the litigation support industry. This decision marked the beginning of his journey in legal technology, though it didn’t immediately remove him from traditional legal work. “I got my fair share of paper cuts wading through mountains of banker’s boxes,” he recalled, highlighting the hands-on experience in document discovery that informed his later innovations.
Despite veering from the typical legal career path, Adam found his law school education invaluable. “Law school is not just about memorizing the law,” he said. “It trains you on how to be a critical thinker and writer, and that education has carried me throughout my career.” This blend of practical experience with his litigation support and the analytical skills honed in law school proved a powerful combination, setting the foundation for his unique approach to legal technology and client service.
As Chief Client Experience Officer at HaystackID, Adam focuses on solving complex client challenges and building programs for the world’s largest organizations. He strategizes on how they can best leverage HaystackID’s team and technology to achieve optimal results.
“Data can be challenging, and I always look at clients’ portfolios holistically to identify ways they can use processes and technologies to create efficiencies and cost savings,” Adam explained.
His approach includes evaluating how clients are managing their eDiscovery portfolio and looking for ways to consolidate their efforts to manage data more effectively. Adam has built and sustained relationships with clients by being sincere and working collaboratively to ideate solutions for their most complicated matters. He pioneered a corporate portfolio-based approach to discovery management, supported by Relativity, which reduced costs drastically and improved the accuracy and speed of document review.
A passionate advocate for knowledge sharing, Adam has authored numerous articles and Continuing Legal Education (CLE) materials throughout his career. His contributions have not only benefited clients but also elevated the industry, showcasing his commitment to its growth.
Adam’s leadership style is marked by his belief in empowering his team to explore and innovate. He views project managers as true strategists, allowing team members to take ownership of case outcomes.
“My team has an opportunity to drive their careers and positively impact the outcome of client matters,” he said. “I give them a long rope to venture off a cliff and have found they make it right back up with the proper guardrails, mentorship, and guidance.”
Kate Baril, promoted to Portfolio Director under Adam’s leadership, attested to his supportive approach: “Adam does whatever he can to ensure that our clients and internal teams are supported. We look at our clients as part of our team, figuring out how to work together and ensuring everyone’s needs are met.”
Throughout his career, Adam has been at the forefront of leveraging emerging technologies in eDiscovery. His corporate portfolio-based approach to discovery management has set new standards for efficiency and cost-effectiveness in the industry. Adam’s commitment to knowledge sharing and innovation has not only benefited his clients but has also contributed to the advancement of best practices in eDiscovery and legal technology.
His career journey reflects a steadfast commitment to excellence, innovation, and client satisfaction. By empowering his team and promoting a culture of knowledge sharing, Adam ensures that HaystackID’s clients, team members, and the company consistently achieve excellence in eDiscovery and legal technology.
Assisted by GAI and LLM technologies.
Source: HaystackID