Service Level Agreement Information
Last Updated April 15, 2024
Service Level Terms for RelativityOne
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20240415 RelOne – SLA – Finalglobal advisory
Considering Global Advisory
HaystackID Global Advisory features specialized industry experts and teams organized into practices and optimized to help you purposely plan, assess, report, and manage complex and critical tasks, projects, and programs. Global Advisory supports business-critical and risk-significant requirements and opportunities by providing dedicated practices in cyber discovery and incident response, privacy and compliance, information governance (enterprise risk management), and enterprise managed solutions. Complemented by HaystackID Discovery Intelligence and HaystackID Core, HaystackID Global Advisory provides expert advisory for next-generation discovery.
cyber
HaystackID® Cybersecurity Services
HaystackID® delivers expert-led cybersecurity services tailored to meet the evolving challenges facing modern organizations. Backed by decades of experience in digital forensics, incident response, and regulatory compliance, our cybersecurity team helps businesses respond effectively to incidents, recover operations, and build lasting cyber resilience.
We specialize in combining legal defensibility with technical precision, offering not just security controls but also strategic advisory services that align with business continuity and governance requirements. Whether mitigating active threats or enhancing long-term readiness, HaystackID provides the guidance and support necessary to protect data, preserve trust, and ensure compliance.
coreflex
HaystackID® CoreFlex™
HaystackID CoreFlex is a centralized and secure eDiscovery interface designed to streamline legal matter management, user access, data workflows, and reporting within a single, comprehensive system. Developed for law firms, corporations, and government agencies, CoreFlex offers an automation-first approach that enables organizations to self-manage eDiscovery workflows while maintaining the flexibility to transition seamlessly to full-service support when needed. With a focus on operational efficiency, CoreFlex eliminates the challenges associated with fragmented solutions by providing a single-pane-of-glass experience that ensures ease of use without compromising security or compliance.
core intelligence ai
Considering Core Intelligence AI
HaystackID’s Core Intelligence AI™, featuring cutting-edge generative artificial intelligence (GenAI) capabilities, introduces a sophisticated suite of AI-enabled workflows designed to accelerate and streamline the discovery and review of electronically stored information (ESI). This advanced toolset is part of the HaystackID Discovery Intelligence suite and is available through the HaystackID Core® platform. Core Intelligence AI effectively tackles the challenges of growing data volumes, data security, high eDiscovery costs, and information management inefficiencies, delivering innovative GenAI-enabled precision and efficiency for data and legal professionals in cybersecurity, information governance, and eDiscovery.
global managed review
Considering Global Managed Review
HaystackID® Global Managed Review services powered by ReviewRight® offer the most comprehensive solutions for selecting, staffing, and supporting complex, high-velocity legal document reviews. ReviewRight is the company’s proprietary AI-enabled technology for analyzing, matching, managing, and supporting clients and reviewers during data and legal discovery document reviews, regardless of the time, language, or location.
cyber discovery services
legal discovery services
enterprise solutions
Find. Understand. Learn.
With an extensive portfolio of services customized for your specific needs, HaystackID can help you achieve quality outcomes at a fair and predictable price through the use of our Cyber Discovery services, Legal Discovery services, and Enterprise Solutions.
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company
Company Overview
HaystackID® is the trusted eDiscovery partner for corporations and law firms facing complex, data-intensive investigations and litigation.
