IT Specialist

  • Full Time
  • Remote

Website Twitter HaystackID

Worldwide Reach. Local Expert Touch.

HaystackID LLC is currently seeking an IT Specialist to join our highly successful IT team.

Roles and Responsibilities

  • Monitor IT tickets in ServiceDesk

+ Handle or assign tickets to the appropriate team (applications support, engineering, development, or security)

  • High volume time-critical user onboarding following company SOP including provisioning in:

+ AD and Azure AD
+ AD Group Policy changes
+ Office 365 and/or G-Suite (Gmail, Google Chat, Google Drive)
+ VMWare Horizon, Dizzion and/or AWS Workspaces
+ MS Authenticator, Google Authenticator and/or Duo

  • Remote user laptop delivery, setup and troubleshooting following company SOP with InTune and configuration management tools.
  • Remote user smartphone delivery, setup, and troubleshooting following company SOP and using MDM tools
  • High volume time-critical user offboarding
  • Troubleshoot and support enterprise systems and applications, operating systems, and peripherals.
  • Coordinate service and support needs with vendors, partners, and internal support resources.
  • Participate in security remediation and incident resolutions with technology and security teams.
  • Create and maintain appropriate documentation and provide training to users on processes, procedures, and systems.
  • Communicate regularly and effectively with various departments to understand and meet user needs.
  • Consults with management to analyze needs for reporting, process improvement, and operational workflows.
  • Perform any other duties as assigned by management.

Qualifications and Education Requirements

  • Associates degree, certificate, and/or 2+ years of experience or equivalent work experience.
  • Industry-recognized certifications (Microsoft, CompTlA, etc) highly desirable.
  • Qualified candidates must be legally authorized to be employed in the US.

Preferred Skills and Attributes

Working knowledge in the following areas/concepts:

  • Windows Server and Windows desktop (current versions).
  • Active Directory (User, Computer, Security Group and, Group Policy Objects), Office 365, and G-Suite.
  • Networking fundamentals, including DNS, DHCP, SMTP
  • Understanding of security tools and software.
  • Excellent communication skills both verbal and written, including the ability to set and manage expectations.
  • Ability to handle multiple priorities at one time and maintain a keen attention to detail.
  • Ability to make independent decisions and demonstrate commitment to continued professional and personal development.
  • Ability to work in a team environment.

Company Benefits

  • Health, dental and vision insurances
  • Life, short-term, and long-term disability insurances
  • 401(k) plan after 90 days
  • PTO and paid holidays

HaystackID LLC is an Equal Opportunity/Affirmative Action Employer.